Terms & Conditions
1. Introduction
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Welcome to Orionmade.in (“we,” “us,” “our,” or “Orionmade”).
By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use this website.
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2. About Our Products
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All Orionmade products are handcrafted in small batches. Due to the nature of handmade work and natural materials, minor variations in color, texture, and finish are normal and not considered defects. Product photos are for representation purposes - we make every effort to display colors accurately, but slight differences may occur depending on your device screen.
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3. Pricing & Payment
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All prices on our website are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice. We accept payments through secure payment gateways integrated on our site. You agree to provide accurate and complete payment information for all purchases made through Orionmade.in.
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4. Orders & Availability
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All orders are subject to product availability. If an item is out of stock or unavailable after purchase, we will notify you and issue a refund or offer a suitable alternative. We reserve the right to cancel or refuse any order at our discretion - including cases of pricing errors, suspected fraud, or incorrect customer information.
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5. Shipping
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We currently ship across India via trusted courier partners. Shipping timelines and policies are detailed in our Shipping Policy.Once an order is shipped, delivery timelines depend on courier operations and are beyond our control.
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6. Returns & Exchanges
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We do not accept returns for reasons of personal preference, size, or minor variation. However, we do allow exchanges if the product arrives damaged or defective. To be eligible, you must notify us within 48 hours of delivery. For full details, please refer to our Returns & Exchange Policy
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7. Intellectual Property
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All content on this website - including product photos, designs, text, graphics, and logos - is the intellectual property of Orionmade. You may not reproduce, distribute, or use any part of our content without prior written permission.
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8. User Conduct
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You agree not to use Orionmade.in for any unlawful or harmful purpose, including:
Attempting to gain unauthorized access to our systems or data
Interfering with site functionality
Misusing product photos or brand materials
We reserve the right to suspend access or take legal action in case of misuse.
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9. Limitation of Liability
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While we take great care to ensure quality and accuracy, Orionmade will not be held liable for: Any indirect, incidental, or consequential damages arising from the use of our products or website. Delays or delivery failures caused by courier partners, external disruptions, or user errors. Our total liability in any case shall not exceed the value of the product purchased.
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10. Privacy & Security
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Your privacy is important to us. All personal data shared with us is handled according to our Privacy Policy, which outlines how we collect, use, and protect your information.
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11. Changes to Terms
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We may update or modify these Terms & Conditions from time to time. The most recent version will always be available on this page. By continuing to use the site after changes are posted, you agree to the updated terms.
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12. Contact
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For questions about these Terms, please contact us at:
📧 orionmade.in@gmail.com
🕓 Monday–Saturday, 10 AM – 6 PM